The Legal Intake Management Tool is a “legal front door” where automated, efficient intake and self-service tools enable legal departments to deliver agile legal services, allowing you to better meet the growing needs of your organization. The aim is to change internal perceptions by delivering essential legal services quickly and efficiently, positioning your team as a valuable facilitator. Additionally, the Legal Intake Management Tool enables legal departments to measure KPIs and thereby obtain valuable insights into the type, source and frequency of incoming legal requests.
Legal departments are constantly approached through different channels (e.g. email, telephone, etc.) with requests for legal advice. While many of these enquiries concern ongoing projects and transactions where new legal issues arise, there are also many recurring enquiries which do not require case-by-case consideration. However, in lack of a standardized process for handling such repetitive legal requests, all of them require a certain amount of work and time for their manual processing and thus tie up valuable resources in the legal department. Furthermore, handling legal requests in such a manual way makes it difficult to measure them against
quantitative and qualitative criteria and to assess them against the KPIs of the legal department.
With BRYTER, legal departments can build their own Legal Intake Management Tool which is tailored to reflect their processes and service level. Through a customizable and interactive interface, employees in specialist departments can enter the key data of their legal request. This makes it possible to collect all necessary information before the legal request even reaches the legal department and thus makes queries about missing information superfluous. Furthermore, standard legal requests for which there is already a self-service tool in place (e.g. an NDA Generator) can directly be automated by pointing the user to the respective self-service tool. All incoming legal requests and their metrics are tracked automatically, e.g. along their frequency, type and origin, to give a transparent insight into different types of enquiries and problem areas of the business in real time. The Legal Intake Management Tool can be embedded into the company’s existing IT infrastructure (e.g. Sharepoint or MS Teams) to make it available exactly where the employees need it.
How it works
Through a customizable and user-friendly interactive questionnaire, all relevant data regarding the legal request is collected and processed. All necessary data and information can be collected during the initial request in a scenario-based manner, which makes follow-up request for missing information superfluous.
All collected data and information regarding the legal request is automatically forwarded to the legal department and assigned to the competent legal counsel. If a self-service tool exists for the legal request (e.g. an NDA Generator), the employee is directly pointed towards such tool.
Through a customizable dashboard, a transparent insight into the frequency, type and source of legal requests within the company can be gained. This allows to record KPIs and to spot legal risks for the business even before they materialize.