A Claim Management Assistant built on BRYTER allows claims handlers to effortlessly determine the timeline of and deadlines due for each claim as well as generate all necessary formal documentation to manage a claim at the outset.
It replaces a very manual process and ensures that a claims handler never misses a deadline. Not only does a Claims Management Assistant save significant time in the claims handling process but it also offers a consistent output. All inputted claims are documented in a full audit trail. In addition, a report and dashboard can be generated to monitor and visualize key factors such as number of claims and types of claim received.
Background
Being able to efficiently manage personal injury or insurance claims and their strict deadlines for response is critical to being able to successfully bring or defend a claim.
Since 2013, all personal injury claims between £1k-£25k in England and Wales must be submitted via the Claims Portal. This introduced strict and binding timelines for handling a claim in addition to caps on legal costs – reducing profit margins for claims handling work and increasing the need for claims companies to use technology to automate processes and manage deadlines.
With BRYTER, you can build a self-service app which uses predefined sophisticated logic to generate a timeline, calendar reminders and all necessary template documentation to handle both personal injury and insurance claims. The claim handler making a request is guided through an interactive questionnaire, where they can enter all the relevant particulars of claim. The collected information is combined with predefined logic to produce all the necessary processes, reminders and documentation as per a business’s process and house style.
Benefits
Automated & standardized
A Claim Management Assistant allows companies to ensure that all claims are dealt with fully and consistently by using sophisticated logic to determine the exact type of claim and the relevant deadlines and obligations. This ensures consistency in approach and with documentation.
Faster execution
A Claim Management Assistant enables organizations to quickly and efficiently deal with all the necessary steps involved in handling a claim. With strict deadlines throughout the process, using BRYTER to ensure reminders are generated along with a suite of automated documentation saves those handling claims large amounts of time.
Centralized audit trail
Within a Claim Management Assistant, all relevant steps, actions and requests are tracked and documented in a fully transparent and centralized audit trail. This helps to prove and document compliant behavior.
Integrated
A Claim Management Assistant can easily be integrated into a company’s existing IT infrastructure.
Highly customizable
Every application built on BRYTER is customizable. A Claim Management Assistant may reflect your organization’s unique policies, processes and risk treatments. The unique BRYTER platform gives unparalleled opportunities for customization.
How it works
Input details
Through a customizable, user-friendly and interactive questionnaire, all relevant data is collected and processed. Organizations can specify their own logic to determine the relevant questions to ask claims handlers to ensure that the relevant process for each type of claim is consistently followed.
Generate timeline
BRYTER generates a full claim timeline document in addition to calendar reminders for each deadline, ensuring that a handler is aware of all of these from the outset of the matter. Additionally, a suite of custom documentation for the claim is automatically generated including letterheads, covering letters, acknowledgement letters, court forms and more.
Keep track
A dashboard helps to track and drive management information, resource management and document all claims. This helps businesses get a complete overview of all claims as well as their respective key deadlines.