Self-Service Apps

Developing self-service apps allow process owners to deliver knowledge across the organization. This increases service levels and turns manual consulting into state of the art service management.

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    BRYTER’s no-code development platform allows professional service firms and enterprises to easily build self-service apps (also called virtual assistants). As pressure grows on in-house departments to reduce response times and increase efficiency, self-service apps are on the rise to handle internal legal requests. Self-service apps are front-facing technologies that are designed to enable users to serve themselves.

    BRYTER no-code platform is especially geared towards self-service apps that require complex reasoning, decisioning and scenario-based conversations and interface. Legal, compliance, tax, HR, procurement and data protection departments are able to build tools for recurring and standardizable problems, processes and workflows. Many organisations estimate that more than 50% of their work can be automated and streamlined through self-service apps.

    Self-service apps can be grouped and presented in portals or service portals. This allows internal customers to quickly assess their situation and self-serve whenever possible. In combination with Intake Management or Chatbot solutions which can help route and guide the user, self-service apps can be embedded into existing IT tools (e.g. MS Teams or ServiceNow).

    👉 Success Story: PWC Legal uses BRYTER to build self-service tools at a large scale to drive the optimization of processes and improve the user experience for their clients. Tools including KYC checkers, NDA generators and compliance risk assessments allow clients to reduce bottlenecks in workflows and spend more time on the core legal issues. This leads to more effective use of human input along with more efficient client service (Read more about it here). 

    Benefits of self-service apps

    • Self-service apps reduce service costs: As employees can start to self-service on particular issues, costs of service delivery will be reduced as highly paid business experts do not need to support these requests anymore
    • Self-service apps improve business expert productivity: With fewer calls, emails and direct inquiries, business experts can spend more time with each internal customer and focus on the issues most relevant. This will improve the quality of advice generally and also mitigate risks
    • Self-service apps expand the reach: Business experts can multiply their reach and make sure that knowledge and information is distributed globally at scale
    • Self-service apps create more transparency: With a structured process and documented results, these apps create a great deal of clarity and certainty for users
    • Self-service apps allow to measure: Analytics and reporting tools allow businesses to understand, measure and improve